I take great pride in producing beautiful, high-quality functional art.  I hope you love the item(s) you purchased. 

If there is an issue with your purchase, please contact me within 7 days and I will do everything reasonably to make things right. 

USA Shipping Only

We are currently only able to ship orders to addresses within the United States.

Delivery Times

• Processing and Shipping: Please allow 3-5 business days for processing and shipping of in-stock items.

Please note: The United States Postal Service (USPS) does not guarantee delivery dates.

Package marked delivered but missing:

• If the post office marked your package as delivered but you haven't received it, contact the post office first. Their scanners have GPS and can show the exact delivery location. If it was an error on their part, they will help retrieve the package.
• They cannot help if it was delivered to your address. In such cases, I cannot offer refunds. Please file a stolen mail report with the post office and your local police to track potential patterns of mail theft. Inform me of this situation so I'm aware.

Package not delivered and not marked received:

• If the package wasn't delivered and the tracking information doesn't show it as received, contact me directly and I'll arrange a solution.

Delivery time considerations:

• Remember, the USPS doesn't guarantee delivery dates. While I prioritize fast shipping, I have no control over the exact arrival date.
• Once the post office marks a package as delivered, my access to information is limited. For delivery issues, check with your local post office as they have the most recent updates.

Returns

We understand that sometimes things don't go as planned. While we cannot accept returns or exchanges for change of mind, we are happy to offer a full refund for items damaged during shipping.

To claim a refund for a damaged item, please follow these steps:

1. Take photos: Within 3 days of receiving your order, capture clear photos showing the damaged packaging and the damaged item itself.
2. Email us: Send the photos to HenBitArt@icloud.com with the subject line "Damaged Item.
3. Return the item: Upon our confirmation, please return the damaged item to us within 7 days. Please note that return shipping costs are the responsibility of the buyer.
4. Refund processing: If your claim is approved, we will refund the cost of the item only, excluding the original shipping cost, once we receive the returned item in its original condition.

Please note: This policy applies only to items damaged during shipping. We cannot accept returns or exchanges for any other reason.